E-Mail #1 is a confirmation e-mail pertaining to the agreed upon contract price, the vehicle, duration and the date of the charter. Please review and return the signed contract via E-mail. A complete itinerary (address and times) must be sent to Way To Go Limousine, Inc. (“WTG” thereafter) no later than 14 days prior to the charter event.
E-Mail #2 contains an electronic payment/deposit receipt for your records.
E-Mail #3 contains the itinerary information sent out to you 72 hours prior to the pickup time.
E-Mail #4 contains the driver information sent out to you 24 hours prior to the pickup time.
Please skip the ordinance section if your trip does not involve entry in to the City of Chicago.Effective June 1st 2017, a registered/Licensed Security guard is needed if there is alcohol on board for 15+ passenger vehicles operating within the city limits of Chicago. Also, vehicles are required to have audio/video recording cameras.
Note: An additional $35-$45 per hour charge applies to hire a guard.
Per the Chicago Ordinance, the client must provide all stop locations and addresses before starting the trip. WTG must have a complete itinerary (with stops details) no later than 14 days prior to the charter.
Recommendation: Please include as many stops as you want to the itinerary before you start the trip. At your discretion, you may skip any stop during the course of travel. Adding additional locations is NOT permitted once the trip has started. This ordinance applies ONLY to the City of Chicago.
WTG reserves the right to photograph and own one digital image of your charter event to post on the corporate website as an element of our website gallery of unnamed past clientele for future marketing purposes.
Customer understands and agrees that all charges are assessed by WTG. Client agrees, a full payment must be received 14 days prior to the service and all remaining balances or charges will the processed to the credit card on file. WTG does not charge any credit card processing fees.
Please note: The WTG office/Dispatcher will handle all the payments and signatures at the time of reservation. In some cases, the driver might ask the client to present the credit card that was used to make the payment along with the driver’s license for positive identification. The driver may be requested to take the imprints of the credit card used and ask for cardholder signature.
A minimum 20% deposit is required to confirm any reservation. All deposits are final and non-refundable after 72 hours of making a reservation. Any pre-paid deposit amount will be credited directly towards the final payment for a given charter.
Remaining balances are due and must be paid in full 14 days prior to the event. Customer can make the final payment at any time.
Any additional charges incurred during the course of a charter will be charged to the client's credit card on file at the end of the trip.
It is customary to add a minimum of 15% gratuity to ensure the best quality service. Gratuities will be added to the payment method at the time of reservation. Clients are welcome to provide additional gratuities directly to the driver at the time of their charter.
STCs are applied to ensure safety of the driver and the passengers. It also keeps the fare as low as possible. STCs are a combination of 10% of the base rate. STCs pays towards fuel charge, collision insurance, general liability insurance, workman compensation insurance, admin fee and tolls.
Customers may reschedule a reservation at any time. A 20% charge will apply to reschedule the reservation. Hourly rate may vary if the rescheduled date is different from the original contract.
Customers may cancel a reservation at any time. Upon cancelling a reservation, the customer agrees to surrender the deposits.
At the time of a reservation, customer will be provided a 72 hours grace period to decide should they get out of contract without any obligation. Grace period expires after 72 hours and the 20% deposit becomes non-refundable.
Please Note: Grace period does not apply to any reservations placed within the 14 days to the charter and a full payment is needed to confirm reservation.
Refunds will be issued within 5 business days and will only be credited back to the card on file.
Company credits must be used within one year from the time the credits were issued. Credits cannot be carrying forward.
All charters are exempt from waiting charges. Charters include unlimited stops & mileage. For transfers/Point to Point services, customer will have 15 minutes grace time to get on board. Once the grace time is over a $5 per minute charge will apply.
All charters include unlimited stops & mileage and there is no extra charge for adding extra stops within the time frame of a charter. If you add extra stops to a Transfer then the transfer becomes a 3 hour charter. Hourly rate for charters vary between vehicles.
24-56 passengers’ coach buses have a five (5) hour required minimum. Limousines, Party buses and Trolleys have a four (4) hour required minimum.
A No-Show charge is the full payment of the contract.
No Show charges will apply in the event the Client is NOT present at the location provided at the time of reservation. Chauffeur waits for the client for 30 minutes and informs the dispatch of a no-show. A no-show charge also applies if Client fails to cancel the reservation and the Chauffeur is dispatched.
If Client is unable to locate Chauffeur for any reason, Client should immediately contact the dispatch. Dispatch office will be able to locate the Chauffeur immediately and facilitate a meeting point. 855.791.5466
There is ABSOLUTELY no smoking allowed. The fines can go up to a maximum of $1000.00. Customer agrees to NOT smoke of any kind inside of the vehicle. If the driver detects smoking he will terminate the trip and would head back to the origin point to drop off all the passengers. In some cases the driver or the security guard might call emergency 911. Trip ends.
Customer accepts a minimum financial responsibility of $500 for any physical damage to the vehicle. Customer is encouraged to inspect and confirm the condition of the vehicle prior to use. Vehicle will be re-inspected upon the conclusion of charter by the driver for any repairs resulting improper use of the vehicle and its contents, including but not limited to audio/video equipment, lighting, bar, upholstery, interior and exterior components. Decision as to the damage value and unusual wear of the vehicle rests with WTG. The actual damage amount will be determined by a third party dealer. Customer may request the pictures taken from the WTG management. Pictures will be taken at the time the damage is being detected by the driver or the WTG management.
WTG reserves the right to refuse to transport persons under the influence of intoxication of any kind or are likely to become objectionable to other persons safety. The driver or the security guard will inform the local authorities or call emergency 911.
WTG reserves the right to charge vehicle cleanup fee without further notice. Customer accepts a minimum financial responsibility of $250 for cleanup the vehicle for any passenger vomiting or excessive spillage. This fee may be higher depending on the amount of cleaning and downtime to the vehicle.
If a greater amount of time is required to clean the vehicle as a result of the Client, WTG may charge the Client an additional fee of up to $100 to cover additional time, material and resources.
WTG reserves the right to refuse service as it deems appropriate.The possession or consumption of alcoholic beverages by any passenger under the age of 21 is prohibited by law.
WTG has a zero tolerance policy for possession of illegal substances in the vehicle. Prohibition of Weapons, Explosives, Oxygen, Pets, Livestock and Other Dangerous Or Unusual Cargo, Weapons of any type, including firearms, are strictly forbidden on any Equipment (whether in baggage or on the person) at any time.
Transportation of explosives, fireworks and other flammable, combustible, toxic or otherwise dangerous material or items or pets or livestock of any kind are also strictly forbidden, even if intended to be transported in the baggage compartment of the vehicle.
If previously approved by the Company, oxygen for medical use is permitted, but is so used at the sole responsibility of the Client. Any breach of this policy will result in immediate termination of services and payment due in full for entire reservation. Driver will terminate services immediately and return passengers to the point of initial pickup.
Emerging from the sun roof, windows, standing on balcony while the vehicle is moving, opening doors or throwing items out while the vehicle is in operation is prohibited. Violation of this rule may result in termination of the charter.
If at any time the service is terminated due to unruly conduct, damages to the vehicle, or abuse of any kind that WTG deems valid, no refund of money will be made.
We accept new reservations, changes and cancellations by office e-mail booking@waytogolimousine.com with adequate notice. It is recommended that you verbally confirm any request requires attention in less than 72 hours by calling at the office at 855-791-5466.
Many clients may be dealing directly with one of our staff members and e-mailing them individually. Staff members only have access to their e-mail during their regular office schedule (9:00 am – 5:00 pm). Although during normal weekday business hours, we can reasonably monitor “out of office” staff e-mail, we are not able to monitor everyone’s individual e-mail around the clock. So for shorter notice requests always call the office line, or use only the office E-mail. If that individual staff member is not in the office, your request may not be handled promptly. If you get an “Out of Office” message sent from an individual staff e-mail address, please contact our office by phone right away for your request to be processed.
We cannot guarantee cancellations, changes or new reservations unless sent to the office E-mail with adequate notice. You should always get an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation. If you do not receive such e-mail confirmation, please call us right away.
WTG is not responsible for any items left behind. It is recommended to check the belongings before you leave the vehicle upon completion of the trip.
Any lost & found item will be stored at the office for up to 30 days. After the 30 days are over, the items will be donated to charity. WTG is not responsible to contact/drop off items to customers
WTG SHALL NOT BE LIABLE IN ANY EVENT OR FOR ANY REASON, INCLUDING BREACH OF THIS AGREEMENT, EITHER DIRECTLY OR INDIRECTLY, TO THE OTHER PARTY OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS ARISING OUT OF THIS AGREEMENT, EVEN IF SUCH DAMAGES WERE FORESEEABLE OR WTG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IT IS EXPRESSLY AGREED THAT WTG SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO ANY PARTY FOR AN AMOUNT GREATER THAN THE SINGLE FARE FEE FOR THE DAY IN QUESTION.
WTG is not responsible for service delayed or not rendered due to but not limited to Mother Nature or to circumstances beyond our control e.g. accident, traffic jam, etc. A prorated credit will be issued for delayed services or a complete refund will be issued in case WTG is not able to deliver service. WTG has the right to switch the vehicle at any point during the course of reservation if at any point it is discovered that selected vehicle is not safe due to but not limited to any mechanical issues, if en-route and previous customers has decided to add more time to their reservation and we find it difficult to reach on time, you will be sent another vehicle, if en-route driver discover any issue with the vehicle that is unsafe you will be given a similar or better vehicle. If for any reason we are not able to deliver the service ONLY a full refund will be issued.
Customer agrees to pay all legal counseling fees, litigation fees, legal fees, costs, accounting fees, expenses, and disbursements for all actions taken prior to, during, and subsequent to the initiation of legal proceedings, to collect in case of non-payment.
All terms & conditions have been presented to the cardholder, or payee. By signing this agreement, customer agrees to pay the balance owe for the services render for the upcoming event as mentioned in the contract’s confirmation number.
